Returning your online purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund conﬁrmation will be sent to the email address provided at checking out. Your ﬁnancial institution may require additional time to process the refund to your account. Ernesto Naranjo reserve the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
Unless the mistake is on our side, you will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.